Keynote 1

Alexander Maedche is a full professor at Karlsruhe Institute of Technology (KIT), Germany. He heads the research group “Information Systems & Service Design” (ISSD, http://issd.iism.kit.edu/) at the Institute of Information Systems and Marketing (IISM) and serves as a director of the Karlsruhe Service Research Institute (KSRI). Alexander Maedche is Dean of Studies of the B.Sc./M.Sc. program „Information Systems“ and Program Director of the M.Sc. program“ Information Systems Engineering & Management“ at Hector Technology Business School. Alexander Maedche received a Diplom degree in industrial engineering & management (computer science / operations research) in 1999 and a PhD in applied computer science in 2001 from the University of Karlsruhe. Alexander Maedche worked as full professor and Chair of Information Systems at the University of Mannheim in between 2009 and 2015. In the time frame of 2003-2009, he has worked in industry at Bosch and SAP in managerial positions in the fields of corporate IT management (business intelligence competence center) and enterprise software product development. His research work is positioned at the intersection of Information Systems and Human-Computer Interaction (HCI). Specifically, he investigates the lifecycle of information systems from a user-centered perspective and designs interactive intelligent systems for enterprises and the society. Current research topics include AI-based digital assistants, Physiological Computing, Interactive Business Intelligence & Analytics as well as methods and tools for Digital Service Design. His work has been published in leading international information systems and computer science journals such as the Journal of the Association of Information Systems, Business & Information Systems Engineering, Information & Software Technology, Computers & Human Behavior, International Journal of Human-Computer Studies, IEEE Intelligent Systems, VLDB Journal, and AI Magazine. Alexander Maedche is member of the editorial board of the Journal of Association of Information Systems (JAIS) and department editor “Human-Computer Interaction and Social Computing“ of the Business & Information Systems Engineering (BISE) journal. He also serves in various roles supporting international research conferences, e.g. as track chair of ICIS 2018 or co-organizer of DESRIST 2017.